Terms of use

These terms apply to your use of Tax App (taxapp.nz and app.taxapp.nz). By creating an account you agree to them. If anything is unclear, ask us through our contact form.

Who can use Tax App

Tax App is built for New Zealand tax. It is for people and organisations in New Zealand.

• Your organisation must be based in New Zealand. You must be in New Zealand when you create it. We check the internet address a sign-up comes from, and we refuse sign-ups that we cannot confirm are in New Zealand. A VPN or proxy can make a sign-up look as if it comes from another country, so turn it off before you sign up. Once your organisation exists, you and its members can sign in from anywhere, including overseas.
• Use an email address that is your own and that you read. We do not accept addresses from email privacy, forwarding, or temporary email services. Examples are Proton Mail, Tuta, DuckDuckGo Email Protection, Firefox Relay, SimpleLogin, and addy.io. iCloud addresses are accepted. This applies when you sign up, when you change your sign-in email, and when you invite someone.

Early access

Tax App is in early access. It is free during this period, and its features may change. If paid plans are introduced, existing users will be told well in advance, and nothing will be charged without your explicit agreement.

Not tax advice

Tax App calculates figures from the information you enter, using the Inland Revenue (IRD) rates and brackets that apply to the period. It is a record-keeping and calculation tool, and not tax, legal, or financial advice. You are responsible for the accuracy of what you enter and for your tax filings. Check anything important with IRD or your accountant.

Your account and data

• Keep your sign-in details to yourself. You are responsible for activity on your account.
• You can export your data and delete your account at any time. Lists export to CSV and reports to PDF. You can also download your whole organisation as a single zip archive containing every record as JSON, plus every file you have uploaded. The archive is prepared in the background. When it is ready, you can download it from Settings, and we also email you a link. Either works for 90 days, and the link keeps working even if you delete the organisation, so you are never left without a copy. Passwords, API keys, and security tokens are never included.
• Only upload documents that you have the right to store and to share with your organisation's members.
• Reports you run include links to the attachments they list. Those links work for 14 days without a sign-in, so anyone you send a report to can open those documents until the links expire. Keep this in mind when you share a report.

Unused organisations

An organisation is unused when nobody signs in to it or uses it through a connected AI app. Because Tax App is free, we do not keep unused organisations. You can delete your own organisation at any time.

• We may disable an unused organisation, for example one that nobody has signed in to since it was set up. Disabling deletes nothing. Its owners are emailed. Anyone who signs in sees a notice instead of the app. To switch it back on, reply to that email or write to support@taxapp.nz.
• We may delete an organisation that nobody has signed in to for more than 3 months. Work done through an AI app connected to Tax App counts as signing in.
• We may delete an organisation sooner if one of its owners asks us to, or if we disabled it because it broke these terms (see Acceptable use).
• Before we delete an organisation, we make a full copy of it: the same archive you receive when you download your data yourself, with every record as JSON plus every file that was uploaded. We email its owners a link to the copy and the reason, and then delete the organisation.
• The link works for 90 days. After that, the copy is permanently deleted and cannot be recovered. Download it and keep it somewhere safe: it is the copy that meets your obligation to keep business records for seven years.

Acceptable use

Do not try to break, probe, or overload the service, to access other users' data, or to use Tax App for anything unlawful. We may disable an organisation that does so, or that we have good reason to believe was set up to. Its owners are emailed the reason. We may then delete it, after its owners are emailed a full copy, as described under Unused organisations.

Availability and liability

We aim to keep the service reliable, and we back up data daily, but early-access software is provided as is, without warranties. To the maximum extent New Zealand law allows, our total liability in connection with the service is limited to the amount you have paid us for it (during free early access, zero). Nothing in these terms limits rights you have under the Consumer Guarantees Act 1993 where it applies.

Changes and ending

We may update these terms. Material changes will be flagged in the app or by email. You can stop using Tax App and delete your account at any time.

If Tax App ever closes down

Because your records are tax records, you should know in advance what would happen to them.

• You would be emailed at least 90 days before the service stops, and exports would keep working for that whole period, so that you can take a complete copy of your records and documents.
• After the service closes, customer data is permanently deleted from live systems, and from backups within 7 days of that.
• Your data is never sold. If the service were ever transferred to another operator, you would be told before it happened, that operator would be bound by these same terms, and you could export and delete your data rather than have it transferred.
• IRD requires business records to be kept for seven years. That obligation is yours, not ours, so the copy you export is the one that meets it. Export before any notice period ends.

Governing law

These terms are governed by the laws of New Zealand.